The Role of Empathy in Design

This is a transcription of the Business901 Podcast, An Inquiry into the Meaning of Making. Seung Chan Lim, nicknamed Slim discusses his journey and finally his project, Realizing Empathy. Through this project Slim hopes to share ideas, tools, and other ways to facilitate a meaningful, sustainable, and constructive conversations between and among diverse perspectives whether Read More …

Blending Appreciative Inquiry and Continuous Improvement

This is a transcription of the Business901 Podcast, Is Appreciative Inquiry the next step for Continuous Improvement?. Ankit Patel, principal partner with The Lean Way Consulting firm while doing some work with the Cleveland Clinic, discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. An excerpt of the Read More …

Framing the Act of Innovation, as an Act of Empathizing

In my Continuous Improvement journey into the Sales and Marketing field, I have taken Service Design as one of the leading concepts. One of the areas that is most evident in Service Design and Design Thinking is the aspect of Empathy.  Seung Chan Lim, nicknamed SLIM has engrossed himself into a special project that I Read More …

Side Effects of our Desires and Abilities to Empathize

What is Creativity, Innovation, and Transformation? The act of making is not about creativity or innovation, but rather a challenge to empathize with others different from ourselves. That other may be a character in a play, a fellow actor, a piece of wood, a dancer, or even your own body. We often think we know Read More …

Appreciative Inquiry Introduction

This is a transcription of the Business901 Podcast, Accentuate the Positive, Eliminate the Negative with Sara Orem, co-author of Appreciative Coaching: A Positive Process for Change (Jossey-Bass Business & Management). Sara L.Orem, Ph.D. has twenty years of management experience and fifteen years management consulting in and to major financial services companies in the U. S., Read More …

Is Appreciative Inquiry the next step for Continuous Improvement?

Ankit Patel, principal partner with The Lean Way Consulting firm while doing some work with the Cleveland Clinic, discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. I found the work fascinating and this is the subject of this Business901 podcast. An excerpt of the podcast can be Read More …