Managing Customer Value
In software, users never really “quit” an app; they simply become inactive. This is why onboarding and user success are so crucial to the long-term success of your business. A recent study found that the average user will only return to your app nine times before giving up on it for good. That is a Read More …
In Good to Great, Jim Collins states that “the first step of leadership is not visioning, but rather confronting the brutal facts. When creating a marketing plan, a company must be willing to honestly assess the current reality of its existing efforts. This is the most important component of a successful marketing effort and does Read More …
The diagram is a very high-level view of thinking in Lean terms for talent development. So, often we tend to view Standard Work, Continuous Improvement and Exploration from only a tool perspective. Stepping back and taking the 20,000-foot level view can be beneficial. Think of the middle box as the present job skills, job experience Read More …
This is a compilation of 3 past podcasts on the subject of simplification. Irene Etzkorn, is a worldwide authority on simplicity. As executive director of Simplification, she built the Simplification practice of Siegel+Gale. Her clients include the nation’s top banks, brokerage firms, insurance companies, utilities, and health care providers. Irene and Alan Siegel authored Simple: Read More …
When you look back on 2017: Will Complexity or Simplification Stand Out? It’s about time that Faster Better, and Cheaper moves from the shop floor to knowledge workers. When we talk about getting rid of waste it is not isolated to manufacturing, it can also be done throughout the organization and even in our personal Read More …
As a globally recognized futurist and expert on innovation, Lisa Bodell ignites new thinking at every event with high energy, humor, and audience engagement. Lisa Bodell is an award-winning author and CEO of futurethink. As a futurist and expert on the topic of change, she serves as a global council member of the World Economic Forum; Read More …