Your Customer never experiences averages

W.  Edwards Deming estimated that a lack of an understanding of variation resulted in situations where 95% of management actions result in no improvement. People struggle with variation but as Dr. Deming said if you fail to understand this concept you fail to improve. Understanding variation could be the strongest asset that Six Sigma brings Read More …

Rodney Dangerfield’s interpretation of the Lean Startup!

I happened upon this video the other day and could not help but think about the popular Lean Startup and Eric Ries. Eric is ever mindful of getting your product/service into the real world as quickly as possible. He laughs at the notion of creating this full fledge business model and structure that are institutions Read More …

Customer Value is an Input to your Company, not an Output

As I mentioned in a previous post, Six Sigma Discipline is Good for a Creative Process, accountants are seeing the value in getting Six Sigma and Marketing together. They see the use of the Six Sigma data collection and prioritization methods as a means to create predictable streams of revenue growth. This comes from developing Read More …

Are you Fumbling thru your Value Stream

In a Value Stream Mapping Process, one of the metrics used is what is called percent complete and accurate. It is a way of measuring the quality of hand-offs inside the value stream. You get a sense of the rework or work not completed that is being transferred from one stage to the next. Six Read More …

Six Sigma Black Belt Storyboarding tips

I am intrigued by simplicity. How do you create your presentations? Or maybe if you are a Six Sigma Black Belt, your storyboard? Do you lay all your analysis, maps and charts and then create your slides? Good video describing a very similar process that I use in creating a presentation. Ben and Paul demonstrate Read More …

Do you have a recent Six Sigma Storyboard that you would share?

If your organization has created a Six Sigma Storyboard and you would like to share your project success with others, I would enjoy promoting it free of charge. You would be interviewed about the project and storyboard. A podcast or even a Video podcast will be created which will post to my Pod-site, Blog and Read More …