Managing Customer Value
Dr. Gwendolyn D. Galsworth is an educator, implementer, and a researcher with more than 25 years in the field of Workplace Visuality. Considered by many a leading visual expert, Dr. Galsworth is the author of a number of books on organizational improvement and workplace visuality, including Visual Workplace/Visual Thinking, recipient of the Shingo Prize for Read More …
Dr. Sami Bahri was my guest on the Business901 podcast. He delivered a message that all professionals should listen too. While 33% of most Dentist practices are shrinking in today’s marketplace, Dr. Bahri’s is expanding. Dr Sami Bahri, DDS runs a private dental practice in Jacksonville, Florida. The practice has three general dentists, one orthodontist, Read More …
In the book,Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market, Drew Locher explained how to create a Future State Map by utilizing seven basic questions: What does the customer really need? How often will we check our performance to customer needs? Which steps create value and which steps are Read More …
Lean Certification Program Sponsored by AME, SME and Shingo Prize My Sunday blog post is typically from a Business901 affiliate. This week I would like to use the opportunity to highlight a Lean certification program designed by three organizations – the Society of Manufacturing Engineers (SME), the Association for Manufacturing Excellence (AME), and The Shingo Read More …
Jim Lewis was the guest on the Business901 Podcast and this e-book is a transcription of our recent podcast. Even if you listened to the podcast, I believe you will enjoy the written version. Our discussion centered on how to begin with Lean and the development of a Value Stream Mapping process. Jim is an Read More …
The key issue for most organizations are increasing revenue or decreasing cost. At the present time, most companies are in the decreasing cost mode. Training events are getting canceled or postponed in the effort to decrease cost. Training budgets are often the first to get cut when business takes a downturn. Time is also scarce. Read More …