I ask that question of next week’s Business901 podcast guest, Shep Hyken. Shep is a customer service expert, professional speaker and bestselling author who works with organizations who want to build loyal relationships with their customers and employees. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty Read More …
Moving from Goods Dominant Logic to Service Dominant Logic? In the book, The Reciprocity Advantage: A New Way to Partner for Innovation and Growth, the authors give examples and describe the success of TED, IBM, Microsoft, Global Food Safety Initiative, Google, Apple, Airbnb and Tech Shop on creating new partnerships in order to achieve extraordinary growth. Read More …
This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Systems Thinking I organized this stack on Systems Thinking and it includes interviews on Dr. Deming, Peter Scholtes and Brian Joiner. I ended up with 16 publications in the stack at the time of this publication. Stacks are a new Read More …
Benjamin Taylor is a founder and managing partner at RedQuadrant. He is passionate about systems thinking, customer-led transformation, lean, and generally thinking about better ways to run and lead organisations. He holds a lean six sigma black belt and is accredited to run the power+systems organisation workshop and ‘when cultures meet’ workshop. Benjamin is a visiting Read More …
Part of The Lean Minute Collection on YouTube A short out-take on how to start thinking in scenarios for training front line service, support people. Lean Sales and Marketing: Learn about using CAP-Do
This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Service Design Thinking According to Professor Birgit Mager, who runs the Cologne-based Service Design Network, “Service design addresses the functionality and form of services from the perspective of clients. It aims to ensure that service interfaces are useful, usable, and desirable from the Read More …