Managing Customer Value
As I mentioned in a previous post, Six Sigma Discipline is Good for a Creative Process, accountants are seeing the value in getting Six Sigma and Marketing together. They see the use of the Six Sigma data collection and prioritization methods as a means to create predictable streams of revenue growth. This comes from developing Read More …
Dr. Charlene Spoede Budd was my guest on the Business901 Podcast titled Developing Predictive Measures with Throughput Accounting and as you would expect our discussion was about the Theory of Constraints Through-put Accounting methods and the application of the knowledge that we gain from this information. This is a transcription of the podcast. Dr. Budd Read More …
In a Value Stream Mapping Process, one of the metrics used is what is called percent complete and accurate. It is a way of measuring the quality of hand-offs inside the value stream. You get a sense of the rework or work not completed that is being transferred from one stage to the next. Six Read More …
I am intrigued by simplicity. How do you create your presentations? Or maybe if you are a Six Sigma Black Belt, your storyboard? Do you lay all your analysis, maps and charts and then create your slides? Good video describing a very similar process that I use in creating a presentation. Ben and Paul demonstrate Read More …
If your organization has created a Six Sigma Storyboard and you would like to share your project success with others, I would enjoy promoting it free of charge. You would be interviewed about the project and storyboard. A podcast or even a Video podcast will be created which will post to my Pod-site, Blog and Read More …
I have been working with Dr. Eric Reidenbach of the Six Sigma Marketing Institute in the development of the 5Cs of Driving Market Share program. In the process, he has developed a Customer Value Assessment Program. You will receive five surveys based 5Cs of Driving Market Share: Customer Identification, Customer Value, Customer Acquisition, Customer Retention Read More …