This is a transcription of the podcast that I had with Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments. Karen shared so much new information that I had split the podcast into 2 parts. The 3rd part is the transcription of the podcast. These podcasts are a wealth of information on Kaizen Events and a great companion to her book. It was great series and there is little fluff in this content. I hope you enjoy it.
This transcription is off line – Please contact me for PDF of entire series..