Stefon Harris: There are no mistakes on the bandstand – What is a mistake? By talking through examples with his improvisational Jazz quartet, Stefon Harris walks us to a profound truth: many actions are perceived as mistakes only because we don’t react to them appropriately. More importantly, Stefon description of how pull works in the middle of a jam session is outstanding. It is a great lesson for teamwork and customer engagement and besides that the music is good!
Related Information:
It’s the Who, not the Why @simonsinek
This is Service Design Thinking: Basics – Tools – Cases
The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion
A Beginning Step to Co-Creation
Does your Value Proposition speak of the Customer Experience?