Shep Hyken is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees and this week’s Business901 Podcast guest. 
I encourage you to take a look at the Shepard Virtual web-based training solution that focuses on bringing you and your organization some of the best training in a format that is fresh, innovative and very effective. As Shep says, “The best organizations in the world know the importance of creating a corporate culture that fulfills and excites their employees. One of the keys to creating that culture is to give the employees the tools they need to be the best they can be.” If you haven’t already done so, check out the course outline and experience a short sample of their training.
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