This particular document covers Operational Excellence and how one would get started. Robert Stapp of OP-EX Direct Results was in the hot seat answering the questions. An excerpt from the transcript: “It’s when you decide that you want to move from being a good company to a great company. That’s when you say to yourself: “OK. We need to take this path, and this path is the path of operating excellence.”
Related Blog Post:
Operational Excellence, It’s about the People not the Tools
Hoshin Kanri aka Policy Deployment