Eric Michrowski says in the podcast,
This is where the psychology comes into is, the attitudes and their beliefs of the team member drive the behaviors,
and the behaviors drive the results. You can’t hammer in behaviors, you got to start zeroing in on the attitudes and beliefs, and that’s really also linked to employee engagement so that’s where all the elements around “How do I lead, how do I go about telling it” and appreciate the team members that I have start really shifting which is also why at every intervention or activity that we do, the first metric to dramatically shift is around employee engagement.
Eric Michrowski is a globally recognized leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance. Combining elements of Organizational Development and Change Management, his approach is anchored in over 15 years of hands-on experience in a blend of Operations Management and Management Consulting roles across Financial Services, Telecommunications/IT, Airlines and Logistics.
In addition to leading operational portfolios, transformational programs and consulting teams, his experience ranges from leading a highly successful business turnaround in Investment Banking, leading a large safety portfolio through a material reduction in injury rates and key post-merger integration functions. He has led professional services teams of nearly 100 and operational teams of over 600 while consistently achieving top employee engagement scores. He is a highly sought after public speaker, conference chair and Executive speaker on the global scene and has received several international awards both personally and for the teams he has led including Top Global Deployment Leader in Process Excellence (2012), Top 10 Best Places to Work in Process Excellence (2010), Honourable Mention for Best Process Excellence Deployment (2013). Eric can be found at EricMichrowski.com.
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