thru Adaptive Marketing Practices
The Business901 Blog hosted an abridged version of our Leans Sales and Marketing online workshop. This is a podcast or the audio only version of the Monday through Saturday posts. Each day, the blog post includes a brief introduction, short video, workbook page and recommended reading. On Monday, February 11th, the program started and followed Read More …
Change initiatives often promote customer success as a priority but put all the attention on improving process. That’s fine, but it only improves performance on 1 of the 8 Dimensions. Like tuning up one of the eight cylinders on your engine. Learn about how to integrate the other 7 and get stunning, sustainable results. This Read More …
The next crucial level of organizational effectiveness: Lean Service Design. I have the pleasure of introducing Sara Coene (@saracoene) through this guest blog post. Sara is a Lean Service and Process Consultant and co-founder of Storites. She helps companies develop creative ideas and concepts to adapt their processes, business models and services to the desires Read More …
Are Quality Function Deployment, Voice of Customer and Kano Models still relevant? In an upcoming podcast with Robin Lawton I asked the question: “You talk about two failures in QFD, which is Quality Function Deployment. They’re determining who the customer is and how to define and separate customer desired outcomes from product functions and features. Read More …
The Business901 Blog is hosting an abridged version ( 7 parts) of our Leans Sales and Marketing online workshop. Each day, the blog post included a brief introduction, short video, workbook page and recommended reading. A complete outline is available at Lean Sales and Marketing BlogShop Would you like this delivered to your inbox? An Read More …
I had a very open discussion with Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative and a board member of the Iowa Lean Consortium, what it takes to create and sustain these before mentioned initiatives. Dean assists healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original Read More …