Managing Customer Value
I ask that question of next week’s Business901 podcast guest, Shep Hyken. Shep is a customer service expert, professional speaker and bestselling author who works with organizations who want to build loyal relationships with their customers and employees. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty Read More …
This is a collection of 26 – Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Operational Excellence A collection of Business901 Podcast Transcriptions that centered on Operational Excellence with a bit of Hoshin Kanri in the mix. Several people included are Art Bryne, Adam Zak, Ari Weinzweig and 23 others. Stacks are Read More …
Part of The Lean Minute Collection on YouTube I like to use the term EDCA (Explore-Do-Check-Act) learned from Graham Hill to designate the Explore aspect of Lean. I view it as more of Design Type thinking content that allows for that collaborative learning cycles with a customer. I added a twist to this by going Read More …
This is a collection of 30 – Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Startups & Entrepreneurship A collection of Business901 Startups that includes Saul Kaplan, Alex Osterwalder, Gabriel Weinberg, and Laura Busche. A mixture of new-age thinking with a little sage advice. I ended up with 30 publications in Read More …
Lean Marketing hosted by SimpliLearn on November 18, 2015 | 10:30 am to 11:30 am CDT. Lean Sales and Marketing concept may differ from the more traditional approaches found in other parts of the Lean Enterprise. Its primary focus is not the discovery of waste but of process improvement with a very specific strategic intent; Read More …
I ran across this tweet from Marshall Kirkpatrick @marshallk, CEO @GetLittleBirdWhat” “What if networked, faster learning was what big organizations were optimized for? (instead of efficiency)” He had linked in this YouTube Video to the Tweet: John Hagel’s speech at the 5th Global Peter Drucker Forum in Vienna. John Hagel III has nearly 30 years Read More …