Jeff Sussna founder of Ingineering.IT, facilitates Adaptive IT through teaching, coaching, and strategic design. He is the author of a new book Designing Delivery: Rethinking IT in the Digital Service Economy. 
The book and our conversation covers a lot of ground. If you are not familiar with a few of these terms, Jeff gives one of the most straight forward and understandable explanations you will hear. Subjects include Service Dominant Logic, The Promise Theory, Service Design, Post-Industrial, Cybernetics, DevOps and the Four Dimensions of Digital Service.
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