Robin Lawton book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed offers some valuable insights even though it was written 20-years ago. In a past podcast, I asked Robin about discussing outcomes versus features and benefits. Related Podcast and Transcription: How Do You Listen to Your Customer? An excerpt from the podcast: Rob Read More …
A thought leader in organizational project and resource management, Jerry is frequently cited by leading voices in the world of business, including legendary management guru Tom Peter. You may know Jerry from his book, Napoleon on Project Management: Timeless Lessons in Planning, Execution, and Leadership. This interview centered on Jerry’s latest work which is a Read More …
A few other maps that can be used in Lean was explained by Steven Borris in his book Strategic Lean Mapping. It includes Big Picture Map, Process Mapping, Capacity Mapping, Value-Stream Mapping, and closing with how to use this information for better problem solving and decision making. Related Podcast and Transcription: Lean Mapping An excerpt Read More …
David Hamme enjoys helping leaders uncover opportunities, examine problems from new angles, and executing the plan to bring them to fruition. His goal is to make your life easier and supercharge your performance. His recent book, Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution is compilation of his thoughts and processes that he Read More …
This weeks Podcast guest is David Hamme. David enjoys helping leaders uncover opportunities, examine problems from new angles, and executing the plan to bring them to fruition. His goal is to make your life easier and supercharge your performance. His recent book, Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution is compilation of Read More …
Philosophers Notes is a really simple program. The program consists of 180 book summaries on 180 of the most popular books to ever be written and read, most of them focusing on ways to improve yourself and your life, written by the author Brian Johnson. Brian created PDFs and audio recordings of these PDFs for Read More …