Jack Dorsey on becoming a better storyteller!

Square and Twitter Co-Founder Jack Dorsey explains some important steps to becoming a better storyteller. According to Dorsey, the first step is to get ideas out of your head, whether you do it by writing or coding. Once the ideas can be reviewed outside your head, you can then decide whether to share them, or Read More …

Is Chaos prevalent in your Organization

The new book, The Outstanding Organization was discussed in a recent Business901 podcast, Achieving Organizational Health with author Karen Martin. Below is a transcription of the podcast. Karen Martin (http://ksmartin.com) provides Lean transformation and business performance improvement support to industry, government, and the not-for-profit sector. Karen’s broad understanding of operations design and business management stems Read More …

Gemba Walk for Service Excellence

Do you need a fresh perspective on how to apply Gemba Walks? For starters, are you visiting the areas where your service interacts directly with the customer? Are you looking to identify new service delighters and make a lasting  positive impression on customers? Bob Petruska of Sustain Lean Consulting has written a new book, Gemba Read More …

Can we drop Product and add Value to Development or Innovation?

I think the terms Product Development, Product Marketing and Product Managers have become obsolete. This is not new thinking on my part, see past blog posts:  Do You Know the Right Job For Your Products? or Will Product Managers embrace Open Innovation? or not even, so I can promote Lean Service Design. If you have Read More …

Lean Service Design: Closing the Gaps between Perception and Reality

The Maryland World Class Consortia holds regular meetings each quarter for members, potential members, supporters, and guests.  Each meeting is a half-day “mini-conference” that provides new developments among Consortia members, examples of World Class tools in action, and networking with active practitioners. The next quarterly meeting will be held on September 27th, 2012. I have Read More …

Lean Design interview with Ron Mascitelli

Ron Mascitelli, president of Technology Perspectives and author of five books, his most-recent publication, Mastering Lean Product Development: A Practical, Event-Driven Process for Maximizing Speed, Profits, and Quality was my podcast guest this week. One of Ron’s earlier books, The Lean Design Guidebook: Everything Your Product Development Team Needs to Slash Manufacturing Cost (The Lean Read More …