“We want people to go see for themselves and come up with something new and innovative and learn from someone else, see how that could be applied to their own industry.” – Bob Petruska Bob Petruska of Sustain Lean Consulting was my guest this week on the podcast. We discussed his new book, Gemba Walks Read More …
When people talk to me about demand, I get lost. Most of the time they focus on macroeconomics, governments, market identification, etc. But my struggle is that I have never seen a tax cut, training, better data, better methods create demand, just customers. Is that too simplistic? Many times we venture off in the world Read More …
Sales and Marketing in Lean. I have always had a tendency to write about Lean in Sales and Marketing. And, I have written a lot: Lean Marketing House (More Info): A starting point for creating true iterative marketing cycles based on not only Lean principles but more importantly Customer Value. Recommended 1st reading of series. Read More …
Square and Twitter Co-Founder Jack Dorsey explains some important steps to becoming a better storyteller. According to Dorsey, the first step is to get ideas out of your head, whether you do it by writing or coding. Once the ideas can be reviewed outside your head, you can then decide whether to share them, or Read More …
The new book, The Outstanding Organization was discussed in a recent Business901 podcast, Achieving Organizational Health with author Karen Martin. Below is a transcription of the podcast. Karen Martin (http://ksmartin.com) provides Lean transformation and business performance improvement support to industry, government, and the not-for-profit sector. Karen’s broad understanding of operations design and business management stems Read More …
Do you need a fresh perspective on how to apply Gemba Walks? For starters, are you visiting the areas where your service interacts directly with the customer? Are you looking to identify new service delighters and make a lasting positive impression on customers? Bob Petruska of Sustain Lean Consulting has written a new book, Gemba Read More …