Canadian-born Cory Doctorow has held policy positions with Creative Commons and the Electronic Frontier Foundation and been a Fulbright Fellow at the University of Southern California. He is a co-editor of the popular weblog BoingBoing (boingboing.net), which receives over three million visitors a month. His science fiction has won numerous awards, and his YA novel Read More …
Learn about Lean Fundamentals from the First West Credit Union Culture. This contains a basic approach on what to look for in a Gemba Walk in a Service Environment. The actors discuss the touchpoints and eight service wastes of Lean Services. Check out the Business901 Lean Service Design Trilogy
What if there are conflicting requirements that ensure that you will be wrong? What if you have to pay an extortionist or suffer the loss of someone? What if you have to make a choice between resources, fairness, payment? What if your choice becomes take it or leave it? What if your choice only has Read More …
This is the Visual Management Board that I use as part of Lean Service Design Trilogy Program. It allows the Lean Engagement Team and others, instant status updates. The goals of Visual Management is to connect people to the processes they perform, communicate successes and issues in the work area and show goals versus actual Read More …
Lean Frontiers, Indianapolis, IN based, is known for producing the high quality, focused Lean Workshops. This fall (October 2-3, 2012) they are hosting the lean workshop, Lean Leadership presented by Mike Hoseus. The course is intended to demonstrate the role of leadership in connecting and simultaneously developing the “Product” and the “People” Value Streams in Read More …
I have been struggling on how, or even if I should use Stage Gates or Control Points in the Lean Service Design methodology. In a recent interview with Ron Mascitelli, president of Technology Perspectives and author of five books, his most-recent publication,Mastering Lean Product Development: A Practical, Event-Driven Process for Maximizing Speed, Profits, and Quality, Read More …