Engagement is key to workplace success. Employers need to understand the context of Engagement and create rules that promote positive employee interactions. The Employee Engagement Index provides background and descriptive details to supplement the research on Engagement, which covers a broad spectrum of four contexts: Cognitive Engagement Paying Attention Community Engagement Internal Control Cognitive Engagement Read More …
Using The Systematic Process of The Different Levels of Perspective in Sales Engagements All five levels are even important to address in most selling situations. Of course, sales live in an event—orientated world, and most of our efforts will be directed in that area. The highest leverage action we can take is determined by the Read More …
The effective management of leads is one of the most important aspects of any sales process. A strong lead management system will streamline your sales process, increase conversion rates, and reduce the number of prospects who are either ignored or passed over completely. Leads can be defined as customers expressing interest in your sales proposition Read More …
When designing products, services, and experiences to meet customer needs, it’s essential first to understand those needs. However, customers’ needs are constantly changing; this makes it difficult for designers and researchers to design products relevant to the target audience at any given time. The iterative design research (IDR) process is a proven solution for addressing Read More …
Managing customer value can create efficiencies and help improve a company’s bottom line in several ways. When applied across an organization, it can benefit all aspects of the business, from increased adoption and customer loyalty to improved bottom-line results. CVM drives adoption by listening to customers and their wants and needs. It also creates loyalty Read More …
Sales have changed dramatically in recent years, and salespeople must learn to adapt to the emerging landscape to unlock success. From technology to customer expectations, salespeople must have the skills and mindset necessary to navigate change and provide effective support. The modern sales environment is filled with challenges that salespeople must navigate to succeed. Businesses increasingly Read More …