MICHAEL SINGER DOBSON is a marketing executive, project management consultant and nationally-known speaker. He has been a staff member of the Smithsonian National Air and Space Museum, award-winning game designer, and career counselor in his varied career. My favorite book of Michael’s, out of twenty or so he wrote, is Creative Project Management. You can Read More …
Paula Wagner, MBA, PMP, has more than 20 years of business experience in technology, strategy, and planning. She is an expert at driving ideas to action. As a long time Turner Broadcasting employee, her experience encompasses leading multimillion-dollar cutting-edge technology projects, research and development, long-rage technology planning, business planning and development, financial management and forecasting, Read More …
Mick Campbell, MBA is co-founder and Managing Partner of OPPM International. With 20 years of experience rooted in project management, innovation and technology, Mick helps individuals and organizations with leadership and communication to substantially improve project performance. Focusing on project innovation, Mick facilitates highly interactive sessions and workshops for PMI and AAPM certification requirements. Download Read More …
Jim (“Cope”) Coplien is an old C++ shark who now integrates the technological and human sides of the software business as an author, coach, trainer, and executive consultant. He is one of the founders of the software pattern discipline, and his organizational patterns work is one of the foundations of both Scrum and XP. Gertrud Read More …
John Goodman has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word of mouth and the bottom-line impact of consumer education sponsored by Coca-Cola USA. John’s new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes Read More …
John Goodman’s new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes John’s Customer Service expertise and puts it into a digital context. John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word of Read More …