John Goodman’s new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes John’s Customer Service expertise and puts it into a digital context. John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word Read More …
Jim Benson‘s path to creating Personal Kanban was winding at best. His 20 years since university have seen him build light rail systems and neighborhoods as an urban planner, enterprise software and web sites for major government agencies as the co-owner of Gray Hill Solutions and, most recently, helping create better working environments for teams Read More …
Pascal Pinck works as a Strategic Collaborator with individuals and teams who face high levels of uncertainty in their market context. More specifically, he educates and coach leaders and team members who are working to: increase performance through agile and lean thinking improve distributed decision-making and delegation heighten trust and transparency build a culture of Read More …
Part 1 of 2 with John Goodman Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service is John Goodman new book and my guest this week on the podcast. John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies Read More …
Design For How People Learn (Voices That Matter) jumped off the shelf at me when I saw this one key theme, The Learner’s Journey. See what author Julie Dirksen has to say about it in this Business901 Podcast. Julie is an independent consultant and instructional designer with more than 15 years of experience creating highly Read More …
Cloud Surfing: A New Way to Think About Risk, Innovation, Scale and Success (Social Century) is a groundbreaking book that will explain how to access the full value of the Cloud. Author, Thomas Koulopoulos is the founder and president of Delphi Group, a Boston-based think tank providing thought leadership to global organizations on the intersection of Read More …