One of the first introductions most of us have to Lean is through the term Gemba. Gemba means “the real place.” In Lean terms, we usually view it as “the place where work takes place.” When we try to solve problem, or as I like to say in appreciative terms, improve the process, we should Read More …
The tools are always an important element of any process and Lean Product Development is not lacking in offering its share. Out of what may seem like 100 different tools, I think the most prevalent can be broken down to the following (I have excluded your traditional project management tools): Gemba Walks Mapping (Which we Read More …
Gemba Walks are an integral part of any Service Design process. Way too often we operate in a vacuum and rely on Voice of Customer and Voice of Market Data to govern the services and markets we create. Steve Blank uses the term and encourages entrepreneurs “To get out of the Office” and in Lean Read More …
“We want people to go see for themselves and come up with something new and innovative and learn from someone else, see how that could be applied to their own industry.” – Bob Petruska Bob Petruska of Sustain Lean Consulting was my guest this week on the podcast. We discussed his new book, Gemba Walks Read More …
Do you need a fresh perspective on how to apply Gemba Walks? For starters, are you visiting the areas where your service interacts directly with the customer? Are you looking to identify new service delighters and make a lasting positive impression on customers? Bob Petruska of Sustain Lean Consulting has written a new book, Gemba Read More …