In a 2-part podcast next week, I have Bob Petruska, author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters and Mick Wilz, Director of Enterprise Excellence and Co-Owner of Sur-Seal Corporation. Mick, co-owner of Sur-Seal Corporation, began his own journey to personal and business excellence about five years ago by Read More …
When most people think of change, they think of something that directly affects them, or something that affects those around them. In both cases change is perceived as a negative! It turns out that change itself is seldom addressed from a positive or strength based approach. Combining Appreciative Inquiry and Open Space The Strength-Based Organizational Read More …
One of my favorite books of recent years, Designing for Growth: A Design Thinking Toolkit for Managers was co-authored by Jeanne Liedtka. Her co-author Tim Ogilvie, CEO of innovation strategy consultancy Peer Insight was a past podcast guest and I highly recommend both the podcast and the book. Transcription with Podcast link: Using Design Thinking Read More …
In next weeks ASQ Charlotte Section Annual Conference 2013, Quality Conference of the Carolinas, one of the facilitators in our Strength-Based Organizational Change track is Barbara Ivey. She will facilitate the breakouts on Personal Kanban and Cross-Generational Collaboration. Personal Kanban is a process popularized by the book, Personal Kanban: Mapping Work | Navigating Life co-authored Read More …
The ASQ Charlotte Section Annual Conference 2013, Quality Conference of the Carolinas will focus on Leadership Development with three different tracks. Attendees will have the opportunity to choose between three different tracks; Problem Solving Leadership, Strength-Based Organizational Change and The Cultural Shift in Healthcare. The Strength-Based Organizational Change session is being hosted by Bob Petruska, Read More …
The ASQ Charlotte Section Annual Conference 2013 will focus on Leadership Development with three different tracks. After enjoying a keynote, attendees will have the opportunity to choose from Problem Solving Leadership, Strength-Based Organizational Change and The Cultural Shift in Healthcare. The conference is held at UNC Charlotte Center City, 320 East 9th Street, Charlotte, NC Read More …