Process Thinking in Lean Services

Service Design and Lean Services have been a large part of my efforts this year, both researching and implementing. It is a result of the work that I have been doing in Lean Marketing. Just about in every case, we have had to work in the area of services both internal and external at the Read More …

Lean Simulations and Training Tips

Lean Learning Center co-founder and partner Jamie Flinchbaugh was my guest on the podcast, Lean Training and Simulation Tips. This is a transcription of the podcast. Jamie’s insightful responses are lessons for any trainer and user of simulation games. . Under the leadership of Jamie and the Center’s senior managers, the Lean Learning Center has Read More …

The Future of Storytelling–Transmedia

In the podcast Storytelling with New Media – Are you ready?, author Andrea Phillips provides a fantastic introduction in this podcast and in her new book, A Creator’s Guide to Transmedia Storytelling. A previous written excerpt can be found at, The Future of Simulation Games: Transmedia Storytelling.   This is a transcription of the podcast. Read More …

How Gaming Teaches you to Plan

compLexity Gaming recently added Heroes of Newerth as a division to their championship gaming family. HoN is a solid title in eSports and complexity has contracted one of the very best teams to represent the coL Community: Trademark eSports. Trademark is currently ranked #1 in the GosuGamers rank database and #3 on the recent HoNCast Read More …

The Lean Concept of Respect for People

Someone recently asked me the best way to start Lean? Since it was on Twitter, and I only had 140 characters, I replied: “Best way 2 start #Lean? Practice Respect 4 People & Continuous Improvement after that it is all window dressing.” Now that I have an entire blog post to comment on, I believe Read More …