Managing Customer Value
Last week the Business901 podcast, featured Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments. Karen shared so much new information that I have split the podcast and this is part 2 of 3. The 3rd part will be the transcription of the podcast unless you Read More …
I have been fortunate to have a slew of well qualified individuals on my podcast that have discussed Kaizen and Kaizen Events. Karen Martin of KS Martin & Associates was one of them and offered this definition of who should attend a Kaizen Event (You can listen to part 2 of 3 of the Karen Read More …
One of the things that most successful organizations have are highly skilled people in their workforce. In fact, the really good companies have so many that many of them leave and start their own businesses. So did you ever stop and think how the other guy was doing that? Sure, they pay them more, however, Read More …
Join John Toussaint, M.D., CEO of the ThedaCare Center for Healthcare Value, in a discussion on Strategy Deployment (also known as Hoshin Kanri or Policy Deployment). This event is presented by Healthcare Value Leaders, a partnership of the Lean Enterprise Institute and the ThedaCare Center. It’s a “virtual gemba” visit to ThedaCare – a Read More …
This weeks Business901 podcast, featured Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments. Karen shared so much new information that I have split the podcast in 3 parts of 20 minutes each. These podcasts are a wealth of information on Kaizen Events and a great Read More …
I find it interesting how many disciplines recommend that you spend fifty percent of your time planning. School = Homework/Testing Sports = Practice/Games Toyota’s PDCA = Planning/(Do/Check/Act) We grow up thinking it is a necessity? What happens? Where does your Company fit in?