How To Lose A Customer

Just a quick outline on a few things that I see or hear way to often. I am sure there are many more but one thing I do know, very few companies document the early signs of losing a customer. Do you? Lean Sales and Marketing: Learn about using CAP-Do Lean Engagement Team (More Info)

Starting A Process of Improvement

In last weeks podcast I asked Troy Tuttle a question on how does someone get started with process improvement and he responded: Troy Tuttle: Yeah, that’s a good question. I’m going to give you kind of my Anderson’s Kanban or the David Anderson’s version of Kanban answer where really the context of that, of wherever Read More …

Should Projects Ever End?

Evan Leybourn pioneered the field of Agile Business Management; applying the successful concepts and practices from the Lean and Agile movements to corporate management. He keeps busy as a senior IT executive, business management consultant, non-executive director, conference speaker, internationally published author and father. In this podcast, Evan breaks new ground and challenges the notion that projects Read More …

Is Agile Project Management the Same Outside of Software?

I asked Evan Leybourn this question. Evan pioneered the field of Agile Business Management; applying the successful concepts and practices from the Lean and Agile movements to corporate management. He keeps busy as a senior IT executive, business management consultant, non-executive director, conference speaker, internationally published author and father. Evan Leybourn: That’s a surprisingly hard question to answer. Read More …

Reflecting on your Daily Work

Are Daily Stand-ups done at the wrong time of day? We could argue what the most important part of your day and many will say the beginning. I would venture to say that most people is their meditation or some sort of state of reflection, it happens the very first thing in the morning. Even Read More …

Three Ways of Setting Simple Rules

A global expert on strategy and execution in turbulent markets, Dr. Donald Sull  is a Senior Lecturer in the Technological Innovation, Entrepreneurship, and Strategic Management group at the MIT Sloan School of Management, where he teaches courses on Competitive Strategy and Strategy Execution in Volatile Markets. His recent book, Simple Rules: How to Thrive in a Read More …