Don’t try to refine your ideas to soon. You want just enough detail to move to the next step. You may even want to use independent teams with different focus points such as one with a functional slant and another with a social slant. One that aims at self-service while another without technology. Conflict and Read More …
As you start in EDCA, remember that the User/Customer is at the center of your universe. You have to continue improving and earning the right to remain within their sphere of influence. Most of us design services around how we think, not how the customer thinks. We have this idea that we know what is Read More …
The Deming Cycle or The Plan-Do-Check-Act (PDCA) model is a proven framework for implementing continuous quality improvement. It originated in the 1920s with Walter A. Shewhart. These four steps provide the framework for continuous improvement. The PDCA cycle basically starts with a plan and ends with an action in accordance with the information learned during Read More …
A perspective on Standard Work from Steve Bell (Steve and his partner Mike Orzen later published Lean IT: Enabling and Sustaining Your Lean Transformation): But when you get right down to it the principles of Lean are the same. It’s about collaborative learning. It’s about speed. It’s about quality. It’s about waste reduction. Those basic Read More …
What will drive Leader Standard Work is the “Why” more so than the “How”. The “Why” provides the clear strategic intent which will provide the fuel for Leader Standard Work. This analogy is wonderfully described in David Mann’s Book Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition where he uses the automotive Read More …
Think about the kind of team needed: Tactical execution(SDCA), Problem Resolution (PDCA), and Creativity (EDCA). Separate the sessions so people know which hat they are wearing when. Without this process, you may have creative teams working on tactical execution or on the other hand a problem-solving team working on a creative solution. Once you’ve identified Read More …