A Service Design Thinking Primer

My blog and podcast for next few months will focus on Business Strategists, Design Thinkers, Appreciative Inquiry Coaches, Architects and of course Lean Thinkers. I could not think of a better way to start this series than having a podcast with co-author Marc Stickdorn of  This is Service Design Thinking. This is a transcription of Read More …

Plan your Show and Tell

At some point and time, you have to turn your idea into a reality. The best way is to get feedback as early as possible even at the pen paper stage, Your First Prototype is with Pen and Paper. Most of us are bias about our idea and even in the way we perceive and Read More …

Product Design centers on Use and Experience

We swim in an ocean of products. Behind each one, there is someone (hopefully) thinking about the way we experience it. In this episode of Off Book, they explore three aspects of product design: Build quality and engineering fundamentals Humanism and sustainability Speculation on the future of the product experience. In discussion with the 4th Read More …

Service Design concepts for the Future of Banking

Conversations with twitter companion @flinchbaugh surfaced several frustrations with banking  From @flinchbaugh Lending by the nation’s top 4 banks is down over $150 Billion – we still have a lending crisis that is hurting the ability to create jobs. @flinchbaugh is that a lending issue or if companies had a demand could they get the Read More …

Expectations create Reality

In discussing the topics of Appreciative Inquiry and Service Design, I came upon this summary that seemed very fitting for the end of the week. What we ASK determines what we DISCOVER What we DISCOVER determines how we TALK What we TALK ABOUT determines how we DREAM together How we DREAM together determines what we Read More …

Know the Right Job For Your Products

From Innosight and authored by Clayton M. Christensen, Scott D. Anthony, Gerald Berstell, Denise Nitterhouse The market segmentation scheme that a company chooses to adopt is a decision of vast consequence. It determines what that company decides to produce, how it will take those products to market, who it believes its competitors to be and Read More …