Dr. Gary Klein joins Doug Miles on “Book Talk” to talk about his book “Seeing What Others Don’t” (www.dougmilesmedia.com). I am a REALLY big fan of Dr. Klein and his latest book, Seeing What Others Don’t: The Remarkable Ways We Gain Insights, is not an exception. The interview above is a good overview of what Read More …
We are seeing a shift in organizational structure that is unprecedented in modern times. This shift seems to dominate most social media forums, discussion groups and conferences. It has permeated even the largest of organizations. Being agile and innovated is not enough. We have to be transformational and disruptive to meet today’s demands. Our organizations Read More …
At the ASQ 2013 Service Conference, The Pauleys will be presenting Seizing the Competitive Advantage with Service Quality on Monday, October 7, 2013 at 2:30 – 3:30 p.m. Participants in this fun filled session will learn how to apply the concepts of Dr. Taibi Kahler’s Process Communication Model with their clients in building a positive Read More …
Next week’s Business901 Podcast features Doug Lipp, a world-renowned speaker and acclaimed expert on customer service, leadership, change management and global competitiveness. Doug recently published a book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees. I have always been intrigued about the consistency and sustainability of Disney. Several excerpts Read More …
In next weeks ASQ Charlotte Section Annual Conference 2013, Quality Conference of the Carolinas, one of the facilitators in our Strength-Based Organizational Change track is Barbara Ivey. She will facilitate the breakouts on Personal Kanban and Cross-Generational Collaboration. Personal Kanban is a process popularized by the book, Personal Kanban: Mapping Work | Navigating Life co-authored Read More …
Why should our processes be cast in stone? Beyond Agile co-author Maritza van den Heuvel is my guest next week on the Business901 podcast. She is the author of the Becoming an Agile Family blog where she writes about the ways her family uses Personal Kanban to navigate work and life. You can also find Read More …