Lean Service Design changes the way you think about business. No longer can companies focus their efforts on process improvements. Instead, they must engage the customer in use of their product/service rather than analyzing tasks for improvement. We no longer build and hope that there is a demand. We must create demand through the services that we offer and Lean Service Design is the enabler of this process. It changes our mindset of thinking about design at the end of the supply chain to make it look good and add a few appealing features.
Instead, it moves Design and the user themselves to co-create or co-produce the desired experience to the beginning of the supply chain.
The umbrella of Lean offers Service Design a method of entry into a well-established market. Lean has been very successful in Services and Design through traditional practices. However, we must move away from these traditions and institute a wider scope of Design to Services. This download contains a 130-page PDF book, workbook with forms, PDFs and training videos.
Table of Contents
- Chapter 1 – Lean (SDCA)
- Chapter 2 – Service (PDCA)
- Chapter 3 – Design (EDCA)
- Chapter 4 – Trilogy
In addition, for a limited time, I have included 2 popular eBooks from the Marketing with Lean Series:
- Lean Engagement Team (More Info): The ability to share and create knowledge with your customer is the strongest marketing tool possible.
- CAP-Do (More Info): What makes CAP-Do so attractive is that it assumes we do not have the answers. It allows us to create a systematic way to address the problems (pain) or opportunities (gain) from the use of our products and services.
But wait, you can get a CD with this same content free if you attend my presentation at the 22nd Annual Service Quality Conference, October 7–8, 2013 in Las Vegas, NV. The theme of the conference is Seizing the Competitive Advantage with Service Quality. REGISTER: Program details are now listed on the site. To or get more information, visit asq.org/sqd or call 800-248-1946. If you are from outside of the United States of Canada, please call +1-414-272-8575. Look forward seeing you in Las Vegas!
Or, purchase the Lean Service Design Program!
Purchase the 130 page PDF for download, Lean Service Design
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