Service Design concepts for the Future of Banking

Conversations with twitter companion @flinchbaugh surfaced several frustrations with banking

 From @flinchbaugh Lending by the nation’s top 4 banks is down over $150 Billion – we still have a lending crisis that is hurting the ability to create jobs.

@flinchbaugh is that a lending issue or if companies had a demand could they get the money – #justwondering #chicken&egg

@business901 I see what were traditionally loan-worthy companies trying to get a loan but banks won’t do it. They’re setting a very high bar

@flinchbaugh not denying that, so they do have demand for product/service – that’s my question?

I understand, what I am saying if there is a “demand” there is capital (private) available but not want 2 use alternative? #collaboration

I am questioning if traditional works, I am not even sure the purpose of banks since they don’t loan money anymore.

@business901 Well, the big 4 still loaned $3 Trillion, it’s just down a big chunk. Less relevant, but still critical cog in economy

Yes, these are companies that are already operating, not business-plan-and-a-dream companies. Constrained cash is biggest limiter in growth

I was not considering that these are startups or new innovation. I think this the time for a disruptive element to take place in traditional financing. If you review the successes of a model such as Kiva or for example how non-profits solicit donations, is that to far of a stretch for businesses?

Another twitter companion @ServiceDesigns  sent me over an example of how Service Design Thinking has been applied for funding.

Is Lucky Ant the future of funding model for Social Innovation? Looks amazing: http://luckyant.com

Corporations are sitting on tons of cash. Should they not take an interest in both their suppliers and customers to co-produce and co-create products/services with them? Is this the future of banking? Could we develop another word for loans like collaboration?

Related Information:
Jamie Flinchbaugh
Service Design Thinking Podcast with Marc Stickdorn
Define the Expectation, Delight the Customer
Can anyone truly understand and empathize with another?