Managing Customer Value
This week’s podcast is with Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative and a board member of the Iowa Lean Consortium. He assists healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original member of the IHC’s Lean workgroup, which has conducted statewide Lean healthcare conferences Read More …
Lean is considered by many as a product dominant thinking methodology. Lean was based primarily on the Toyota Production Process, which was an avid follower of Dr. Deming. Lean became more problem/solution orientated and another outgrowth of Dr. Deming, Systems Thinking, moved more to the Peter Senge approach illustrated in The Fifth Discipline. A crude Read More …
The Iowa Healthcare Collaborative and Iowa Lean Consortium will be the topic of conversation on the Business901 Podcast this week. My guest is Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative (IHC). He assists Healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original member of the Read More …
Actually, I was not able to pull that off. Instead, I interviewed what I consider one of the, if not the best source on Dr. Deming, John Hunter. John has an interesting lineage with Dr. Deming and in the interview, we talked about some of that history and why the thoughts of Dr. Deming have Read More …
A lot of mutual trust and respect, and that faith has to develop over a period of time. We have to prove that the system is going to yield the kind of culture change results that we’re looking for. You don’t have too many CEOs that are out there looking for culture change. – David Read More …
Andy Carlino and Jamie Flinchbaugh of the Lean Learning Center discuss activity mapping and product / process maps and their use in business process improvement. A couple of my favorite Lean people add to my recent conversations on Process Mapping. Jamie and Andy are the co-authors of The Hitchhiker’s Guide to Lean: Lessons from the Read More …