Work on demand, ‘It’s the demand side, stupid’

Working on supply side economics is not putting people back on the payrolls. Commentator Robert Reich has another idea: Work on increasing demand for goods and services here at home. Listen to this audio: I am not arguing political issues, I am just trying to build supporting evidence for why supply side solutions are not Read More …

The Internet of Things

This is very interesting concept and one of the foremost thoughts that I have seen lately. It is not about one particular “thing” but about a collection of components. Watch live streaming video from mobilize2011 at livestream.com What this does allow is for niche players and ideas to take hold. But what you will have Read More …

The Death of PDCA

The concept of PDCA (Plan Do Check Act) is based on the scientific method, as developed from the work of Francis Bacon (Novum Organum, 1620). The scientific method can be written as “hypothesis” – “experiment” – “evaluation” or plan, do, and check. Shewhart described manufacture under “control” – under statistical control – as a three Read More …

Spontaneous Marks help you think – Doodling

A doodle is an unfocused drawing made while a person’s attention is otherwise occupied. Doodles are simple drawings that can have concrete representational meaning or may just be abstract shapes. Stereotypical examples of doodling are found in school notebooks, often in the margins, drawn by students daydreaming or losing interest during class. Other common examples Read More …

What is your iCustomer Level

If the customer interaction (iCustomer) is an important part of marketing you should be able to measure it. But first, let’s review a few of other popular “scores” out there. Net Promoter is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Read More …

Brilliant – Learn by Doing

Some kids learn by listening; others learn by doing. Geoff Mulgan gives a short introduction to the Studio School, a new kind of school in the UK where small teams of kids learn by working on projects that are, as Mulgan puts it, “for real.” One theme I keep hearing over and over is engagement Read More …