Managing Customer Value
Join the Conversation on LinkedIn Should HR take More Responsibility for Building Sustainability in a Lean Enterprise? Do they look like a SaaS Startup? Or, are they more like Sears? Where do the people in your Value Stream fit?
We are what we repeatedly do. Excellence, then, is not an act, but a habit.” – Will Durant In the book The Practicing Mind: Developing Focus and Discipline in Your Life — Master Any Skill or Challenge by Learning to Love the Process, author Thomas M. Sterner uses some familiar patterns to practitioners of Mike Rother’s Read More …
This is a compilation of the entire interview with Cindy Barnes. Cindy co-authored the book, Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit, showing readers how to build, deliver and harness value propositions to create profitable growth for a business, by utilizing the experience of clients and customers. It provides guidance for business leaders Read More …
This practical title, Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit, shows readers how to build, deliver and harness value propositions to create profitable growth for a business, by utilizing the experience of clients and customers. It provides guidance for business leaders – demonstrating why having a strong value proposition is so important Read More …
The Dynamic, Collaborative Management Model That Saved a U.S. Manufacturing City SECOND SHIFT: The Inside Story of the Keep GM Movement (McGraw-Hill; August 2016; HC, $30.00;) details the complexities of an automotive industry rapidly transforming due to external economic and market forces; a community reliant upon a local manufacturing facility scheduled to be added to Read More …
I have spent the last several days searching for a YouTube video, information that discusses the feedback loops that are contained in this drawing of the OODA Loop: It seems when most people discuss OODA, they spend most of their time talking about Observe-Orient-Decide-Act. Often they compare the process to PDCA which I disagree with Read More …