Managing Customer Value
This is a simplified version of how a hourglass would look. As you can see the natural progression of the flow (know, like, trust… flow to the right), the enablers or information to move the process forward is provided above each step. Taking a group of current customers, you can identify this in your current Read More …
Embarq Corporation’s General Manager of Process Excellence, Deron Ertel, was my guest on the Business901 Podcast. We discussed Embarq’s business process improvement initiatives and how they differed from other companies Lean Six Sigma initiatives. Particular attention was paid to the relevancy of Lean, Six Sigma and business process improvement in a down economy. This is Read More …
On the Business901 podcast, I had the pleasure of interviewing Nancy Riebling, Director of Operational Performance Solutions and a Master Black Belt for the North Shore- LIJ Health System. Operational Performance Solutions is a division of the Health System’s Corporate University located at the Center for Learning & Innovation. North Shore-LIJ Health System headquartered in Read More …
This particular document covers Operational Excellence and how one would get started. Robert Stapp of OP-EX Direct Results was in the hot seat answering the questions. An excerpt from the transcript: “It’s when you decide that you want to move from being a good company to a great company. That’s when you say to yourself: “OK. Read More …
Manny O. Laveria of Northrop Grumman Corporation was my recent guest on the Business901 Podcast. Manny is leading a new group of Black Belts in organizing continuous improvement activities focusing on Lean-Sigma initiatives including training and mentoring. He is also the coordinator for the Green Belt program with about two dozen candidates working on their Read More …
Most of us know the strategic use of the Balance Scorecard. We use it or at least a variation of it, to run our business. If it is good for your business, would it not be something that is simple and straight forward for your customer. A quick overview of the four areas of the Read More …