Managing Customer Value
This is a collection of Healthcare Podcasts Transcriptions that includes both Lean and Six Sigma. It also has transcriptions from Mayo Clinic and the Cleveland Clinic on Innovation. Process Excellence in Healthcare Stacks are a new way to organize your own publications, as well as any other publications that you find interesting. For your own Read More …
I asked Dr. Graham, the author of Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work this question: You talk about these practices, and I assume you believe they could be used by others in the medical field, that’s why you wrote the book, but what about outside the medical field? An excerpt from the Read More …
Every organization is Agile these days. You kind of eluded to it there before in our conversation. How has that affected your work or other parts of the organization are saying, we all need to have daily stand-ups. Are they taking the tools and maybe not some of that real Agile spirit? – Joe Dager Read More …
Bill Seagraves is the author of a new book, Be Your Best Boss: Reinvent Yourself from Employee to Entrepreneur. Bill specializes helping aspiring business owners make the leap from the restraints of corporate America to discover the freedom that small business and franchise ownership can provide. With more than 20 years of experience as an entrepreneur and Read More …
In response to a few comments that have surfaced on LinkedIn picture I posted about CAP-Do and captioned with: How do you start applying Lean to sales and marketing? I use CAP-Do, it seems practically to simple, but it’s like PDCA…how simple is it? Do you ever master it? The post found a variety of Read More …
People arrive at a given point in their service experience from a multiple of ways and am I wrong in my thinking or do I need a makeup a path for each of them or do we just try to push all of them down a certain path? – Joe Dager Ben Reason: I think Read More …