In a 2-part podcast next week, I have Bob Petruska, author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters and Mick Wilz, Director of Enterprise Excellence and Co-Owner of Sur-Seal Corporation. Mick, co-owner of Sur-Seal Corporation, began his own journey to personal and business excellence about five years ago by Read More …
Annette Simmons wrote the book, The Story Factor (2nd Revised Edition), and a hidden gem, Territorial Games. The Story Factor became a classic when 800-CEO-READ named it in their book as one of The 100 Best Business Books of All Time (Penguin, 2009). Annette is the founder of Group Process Consulting. Related Podcast and Transcription: Read More …
In sales, I like to break things down to the simplest component. Selling is tough enough without making complicated with all these forms, scripts and procedures. Most of the things I try to develop are attempts to make qualitative judgments within a sales call or a dialogue. The best skill of course you can have Read More …
Justin Klosky strives to help people find organizational discipline in their lives. Through his own obsessive compulsive disorder (OCD) Klosky created the O.C.D. Experience. Klosky and his team bring full-service organization to high-profile clients and businesses across the country. Organize & Create Discipline: An A-to-Z Guide to an Organized Existence is Justin’s new book and Read More …
Recently my work has centered on jobs that allow me to expand my thinking in the area of Outcome-Based Thinking. I have been fortunate to move into this field, and I find it exhilarating to say the least. Part of this thinking is embedded in Service Dominant Logic and the concepts of Value Co-creation and Read More …
I feel like we spend a great deal of time re-naming or re-packing different processes and methodologies. Half of our arguments between these methods do little to improve either process. It is a shame because most have a lot to learn from the other. I can hardly think it will change; we have been doing Read More …