Beyond Lean is Real Life – Real Lean

I am honored once again to be part of John Hunter’s Curious Cat Management Improvement Blog Carnival. The roundup is a review of blogs by other bloggers within the Lean community. John is one of the pioneers in using internet technology and using it to improve organizational performance in a way to get results. I Read More …

Lean from a Different Perspective

Robert Fritz has been around the Dr. Deming world, which we discuss in the latter part of the podcast, since the 1970s. You may even recognize his work as he was an instrumental part of the original Systems Thinking Group with Peter Senge. Peter actually offers a marvelous introduction in the book. Robert Fritz, composer, Read More …

The New Org Chart for Customer Engagement

The Customer Experience will mimic the Employee Experience!  Infographic: Watch A Company’s Management Team Mutate Over 4 Years: Unless you’re self-employed, we’re all cogs in a larger machine. The problem can be, how do you track that machine’s anatomy? How do you know what a “restructuring” really looks like, beyond that your middle manager has Read More …

The Technology of Storytelling

“In 6,000 years of storytelling, people have gone from depicting hunting on cave walls to depicting Shakespeare on Facebook walls.” (Joe Sabia) iPad storyteller Joe Sabia introduces us to Lothar Meggendorfer, who created a bold technology for storytelling: the pop-up book. Sabia shows how new technology has always helped us tell our own stories, from Read More …