By having a customer-centric mentality, you prioritize your customers’ needs and create an organization focused on ensuring customer satisfaction and loyalty. This mentality creates an environment for your customers to feel appreciated, respected, and taken care of. In turn, this will increase customer loyalty and repeat customers, as well as the potential to receive referrals Read More …
It’s not enough to have a great training program. It has to be sustainable and well-implemented, so many professionals are now focusing on establishing a reliable rhythm that keeps everyone updated and inspired monthly. With so much information at our fingertips and the rise of social media, it has never been easier for your team Read More …
A Quick Overview of What They Are and If They Have a Place in B2B Customer Research What is a Socratic Circle? If you’re looking for a way to get more out of your business research or sales meetings, you may consider using Socratic Circles. But what are they? And how can you use them Read More …
Maybe you have some customers that have purchased but are not sold on your product; some of these customers even could perhaps be customers that are fence about deciding whether or not to buy your product. Find these customers and discover what they want, and you’ll gain a new perspective on your business, marketing efforts, Read More …
As the Metaverse increasingly becomes a reality, marketing research methods must change to keep up. The Metaverse is a virtual world that allows users to interact with each other and with digital content realistically. This new environment will provide brands with new opportunities to collect data and connect with consumers. In the past, marketing research Read More …
Value is the most important factor in any sale. Customers who perceive your product as valuable are much more likely to buy it, regardless of the price. Conversely, if a customer does not perceive your product as valuable, they will not buy it, no matter how cheap. So, how do you convert a customer’s perception Read More …