Appreciative Inquiry and Company Change

What is Appreciative Inquiry is a hi-def training video that includes the 5 principles, 4-D Cycle, positive core, Summit Process, and story of how Appreciative inquiry began. It’s presented by Jackie Kelm at www.AppreciativeEngagement.com. The methodologies of Lean, Service Design and Design Thinking co-exist with appreciative inquiry very well. Especially, when we are looking at Read More …

Appreciative Inquiry: Conversation w David Cooperrider

Distinguished Visiting Professor David Cooperrider talks about Appreciative Inquiry and the power of strength-based leadership. The Appreciative Inquiry (AI) movement offers an approach to organizational change based on the possibility of a more desirable future, experience with the whole system, and activities that signal "something different is happening this time." That difference systematically taps the Read More …

Connecting Continuous Improvement and Appreciative Inquiry

My recent foray into Appreciative Inquiry was spawned by Ankit Patel, principal partner with The Lean Way Consulting firm. While doing some work with the Cleveland Clinic, he discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. I found the work fascinating and this is the subject of Read More …

Appreciative Inquiry Engagement Strategy

Most people want ideas and applications that I would propose before we start working together. I equate that to starting on the right side of the A3 (with the answers in layman terms). So recently I have developed a structure that makes more sense. I leave the customer determine the price and budget for the Read More …

Accentuate the Positive Eliminate the

“Man, they said we better Accentuate the positive Eliminate the negative Latch on to the affirmative Don’t mess with Mister In-Between No, do not mess with Mister In-Between Do you hear me, hmm?” The music was written by Harold Arlen and the lyrics by Johnny Mercer, and it was published in 1944. You wonder why Read More …

A Service Design Thinking Primer

My blog and podcast for next few months will focus on Business Strategists, Design Thinkers, Appreciative Inquiry Coaches, Architects and of course Lean Thinkers. I could not think of a better way to start this series than having a podcast with co-author Marc Stickdorn of  This is Service Design Thinking. This is a transcription of Read More …