Is Outcome-Based Planning being passed by Design Thinking, Lean Startup(TM), and the other Innovation chatter that we see? This focus is certainly deserving and a necessary component in today’s marketplace. Where the strength of an Outcome approach takes place is in understanding your customers, markets and most of all the people that you influence. Outcome-Based Read More …
In a recent blog post and several others, Increase your Innovation Capacity: Manage your Sphere of Influence, I contend that the typical tools such as marketing funnels, customer journeys or sales cycles limits us to Goods-dominant logic (GD-logic) thinking and prevents us from viewing from the perspective of Service Dominant Logic (SD-Logic). If that is Read More …
David Shaked of Almond-Insight has just finished his book, Strength-Based Lean Six Sigma: Building Positive and Engaging Business Improvement. Using various strength-based approaches such as Appreciative Inquiry, David has created a radically different way to approach Lean Six Sigma. He calls this method Strength-Based Lean Six Sigma. David is a Master Black Belt formerly with Read More …
You may remember David Shaked of Almond-Insight from a previous Business901 Podcast, Strength–Based Lean and Six Sigma. David just finished his book, Strength-Based Lean Six Sigma: Building Positive and Engaging Business Improvement and will be my guest next week on the podcast. David is a Master Black Belt formerly with a large global corporation (Johnson Read More …
Are you plugged into your customer? When we look at continuous improvement efforts, we determine what we need to change to create a better process. We emphasize the change needed. Certainly there is a degree of “Check” in our hypothesis and experiments but seldom is that the emphasis of our work. Often, we concentrate on Read More …
In reading Gary Klein’s latest book, Seeing What Others Don’t: The Remarkable Ways We Gain Insights, he discusses a story based on a method called positive psychology. In a nut shell, it says that the therapist would try to make a depressed person less miserable by eliminating their misery. The problem was that when you Read More …