Managing Customer Value
I think about Lean in three distinctively different ways: Tools: Documentation, problem-solving, development, design Structure: Creating a workflow to traverse between one to the other in a natural progression. Behavior: The way we practice to achieve specific outcomes in an efficient manner. By doing this, it allows me to move from micro to macro thinking Read More …
The video starts out as a discussion on Dan Matthews’ latest book, Teaching People to See: Toyota’s Secret to Creating Exceptionally Engaged and Empowered Employees and quickly evolved to the fundamental 8-step problem-solving process. However, it was a people versus a tool conversation embodied in the saying, See it, Solve it, Share it. In my mind, this Read More …
I have been a Dave Snowden fan for years. His company Cognitive Edge is a great resource, especially for learning the Cynefin Framework. A not so quick introduction is contained in this embedded video on my blog, Dave Snowden’s Talk on Cynefin at LeanWX. Below is the latest, diagram that I believe Mr. Snowden is Read More …
It seems every year Agile folks are pushing a new enterprise system that solves the problem of scaling. The latest flavor of the month seems to be SAFe. However, I still see Lean hanging around with the most successful. Agile is great for teams, but when you scale you need a way to structure them Read More …
Or, do you hold people accountable? When we use promises, it is very reflective. Few people will promise something they cannot deliver. This leads me to a bigger question. When contemplating HR’s role in developing and sustaining a Lean Enterprise, what does HR promise the rest of the organization? After asking that, what types of things Read More …
Lean is being applied to these sectors to make things Better, Faster, Cheaper but it does not take long to find out to accomplish this that silos need to be broken down. People will talk a lot about agility but if you understand the concept of Lean Standard Work, you can see how it provides Read More …