Improvement should be based on the Customer View of Value

My discussion with Mike Bremer,President of The Cumberland Group focused on understanding what really drives and sustains improvement. Mike had some great perspectives and I have included just one of them below. The entire transcript and podcast is available at The Improvement Trap. Joe:  Well, you started out with something that I just thoroughly believe Read More …

Is Training within Industry Back?

Jim Huntzinger has been an advocate of Training within Industry (TWI) for many years. His most recent effort has been the development of a learning website centered on introducing TWI to the masses. I encourage you to take a peek at http://www.whatistwi.com/. Jim Huntzinger has researched at length the evolution of manufacturing in the United Read More …

Does Lean Create too much Structure?

I am a big advocate of standard work, though I might have a different take on it which you can view in this post, Holacracy, Zappos and Standard Work. I always like to get other viewpoint on the subject and in a past podcast with one of my favorite Lean people, Drew Locher, I had Read More …

Managing Value Streams thru Accounting

An excerpt from my interview of  Ross Maynard. Ross has worked as a coach and consultant with a wide range of British and European organizations for over 20 years. Entire Transcription and Podcast: Managing Value Streams in Lean Accounting Joe:  I think it makes so much sense of building the organization from the value you Read More …

Standard Work in Lean Services

Standard Work is a big part of Lean. But there seems to be a lot of confusion about that in services. Can Standard Work still be a part for the creative type and for services? I asked Debashis “Deb” Sarka, one of world’s leading lights in the space of Service Lean. Related Podcast and Transcription: Read More …