I think the terms Product Development, Product Marketing and Product Managers have become obsolete. This is not new thinking on my part, see past blog posts: Do You Know the Right Job For Your Products? or Will Product Managers embrace Open Innovation? or not even, so I can promote Lean Service Design. If you have Read More …
The Maryland World Class Consortia holds regular meetings each quarter for members, potential members, supporters, and guests. Each meeting is a half-day “mini-conference” that provides new developments among Consortia members, examples of World Class tools in action, and networking with active practitioners. The next quarterly meeting will be held on September 27th, 2012. I have Read More …
Learn about Lean Fundamentals from the First West Credit Union Culture. This contains a basic approach on what to look for in a Gemba Walk in a Service Environment. The actors discuss the touchpoints and eight service wastes of Lean Services. Check out the Business901 Lean Service Design Trilogy
The podcast with @KarenMartinOpEx highlights some not so popular subjects in many circles, planning and standard work. Karen Martin voices her opinion about these two controversial subjects while discussing how to Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence, the subtitle to her new book The Outstanding Organization. A written Read More …
We are always taught to seek perfection, continuously improve, constant iteration! Set a high standard, practically an unachievable goal and go for it! From Bill Reiter of Fox Sports: Maroney slips to silver in vault She knew it was off as it began, but there was no turning back. She would have to fight through Read More …
Service Design and Lean Services have been a large part of my efforts this year, both researching and implementing. It is a result of the work that I have been doing in Lean Marketing. Just about in every case, we have had to work in the area of services both internal and external at the Read More …