Managing Customer Value
In a recent Business901 Podcast, Simplifying Lean and Six Sigma for Government and Healthcare, Jay Arthur author of many books on Lean And Six Sigma and most recently , Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare discussed making these methodologies available to the masses. Jay has always been a Read More …
A short introduction by Maria Elena-Stopher, describes lean transformation at the Federal Department of Housing and Urban Development, and shares lessons learned in Lean applied to federal government processes. Full one-hour video is available for purchase through the Maryland World Class Consortia. Is this process doable on a national level, a lot of people think Read More …
James Franz was my guest on the Business901 podcast and this is a transcription of the podcast. If you have been spending your time improving your processes and wondering why you are not getting the expected returns, this is for you. Jim is the co-author with Jeffrey K. Liker on the latest of the Toyota Read More …
In Lean Marketing, there are three primary roles for the development and management of Lean Sales and Marketing process. It is the Value Stream Manager, the Team and the Team Coordinator. The roles and responsibilities are similar to the three roles used in Scrum which are the Product Owner, the Team and The Scrum Master. Read More …
This is an excerpt from the book Best in Market authored by Dr. Eric Reidenbach. The book incorporates the overall essence of Six Sigma in marketing today. It takes the DMAIC structure and applies it in a simple easy to read structure that will be beneficial to a Black Belt that may not be all Read More …
Lean technology has now evolved from the manufacturing floor to the whole enterprise. Many companies have found real value in applying the fundamental concepts of Lean throughout the organization. The lean concepts of Kaizen, PDCA and the tools such as Pareto Charts, 5 Why’s and even Poka Yoke are commonplace. As a result of discussing Read More …