Managing Customer Value
An innovation and strategy consultant, Chris Ertel has years of experience advising senior executives of Fortune 500 companies, government agencies, and large nonprofit. Chris talks about his new book Moments of Impact: How to Design Strategic Conversations That Accelerate Change in this Business901 Podcast. I thought this excerpt from the podcast was a great “How Read More …
The Process Communication Model (PCM) was developed by Dr. Taibi Kahler and Judy and Joe Pauley have been teaching and implementing this model for over twenty years. I enjoy the simplicity of PCM and the fact that it has been used over such a wide spectrum. Judy and Joe Pauley have written books demonstrating the Read More …
More than a Design Tool When we think of Lean 3P are minds drift automatically to Lean Design and Lean Product Development. That is the purpose of it; Production, Preparation, Process. As a result, we deliver not only a better product/service to the customer but also to our own internal organization. However, unbeknownst to me, Read More …
Next weeks Business901 podcast guest is Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry Read More …
Kanban just seems too simple to be that effective, or is that the beauty of it? Listen to Jim Benson discuss the intricacies of not only Personal Kanban but how Kanban can be used effectively within industry. Jim was seldom lost for words as you will see and his passion of the subject is obvious. Read More …
I am just not sure you can make anything that is cool enough anymore to really be an eye-stopper. The only ad that I think of right away, is the Apple notebook that fits in an envelope. After a recent presentation to a group of start-up businesses, I asked for feedback. The only negative feedback Read More …