I have always challenged people when making Customer Journey Maps and all those Personas that they should start by doing a few of them internally within the company. Get some feedback and try to determine how valid they are. Not so surprisingly, they consider a waste of time and hurry back to the Buyer or Read More …
We talk a lot about Customer Centricity and the Customer Experience. In fact, entire industries have been built on this thinking. I am a big advocate of it and in the past took the deeper dive into Service-Dominant Logic and Service Design and transforming it into my thinking, Lean Service Design. The truth is in Read More …
In an immersive working session at the Lean People Development Summit, held September 11-12, Susan Kamacho and Carrie Youngblood will host a panel discussion on Performance Management. The Summit draws professionals from HR, continuous improvement, and leadership to explore how best to design job roles aimed at improvement, build problem-solving skills, define process improvement competencies, Read More …
Tim Lewko just recently wrote a new book, Making Big Decisions Better: How to Set and Simplify Business Strategy that explains the barebone elements that must underpin strategic decision making in a practical framework that C-Suite leaders can actually use. Tim is the CEO and Managing Partner of Thinking Dimensions Global (TDG) and managing director of the global strategy Read More …
Coaching Those Who are not on Board, in Denial or “Addicted to the Status QuoTM” Change Management Immersive Working Session by Lean Frontiers in Savannah, GA In an immersive working session at the Lean People Development Summit, held September 11-12, Ron Oslin and Larry Anderson will be facilitators on the topic of Change Management. The Summit Read More …
Dan Jones is a management thought leader and advisor on applying lean, process thinking to every type of business across the world. He is the founding Chairman of the Lean Enterprise Academy www.leanuk.org in the UK, dedicated to pushing forward the frontiers of lean thinking and helping others with its implementation. He is also the co-author of the Read More …