Managing Customer Value
Intrepid Professionals is designed to create more agile, innovative, and financially competitive organizations and individuals. The book’s material outlines the common thread for success in those that dared to defy the odds. Those who are considered the tip of the spear in military terms. I interviewed both authors for this podcast, their bios follow: Chris Schafer is Read More …
At the Lean People Development Summit hosted by Lean Frontiers in Savannah, GA In an immersive working session at the Lean People Development Summit, held September 11-12, Susan Kamacho will facilitate on the topics of Recruiting and Onboarding in a Lean environment. The Summit draws professionals from HR, continuous improvement, and leadership to explore how Read More …
I have always challenged people when making Customer Journey Maps and all those Personas that they should start by doing a few of them internally within the company. Get some feedback and try to determine how valid they are. Not so surprisingly, they consider a waste of time and hurry back to the Buyer or Read More …
We talk a lot about Customer Centricity and the Customer Experience. In fact, entire industries have been built on this thinking. I am a big advocate of it and in the past took the deeper dive into Service-Dominant Logic and Service Design and transforming it into my thinking, Lean Service Design. The truth is in Read More …
In an immersive working session at the Lean People Development Summit, held September 11-12, Susan Kamacho and Carrie Youngblood will host a panel discussion on Performance Management. The Summit draws professionals from HR, continuous improvement, and leadership to explore how best to design job roles aimed at improvement, build problem-solving skills, define process improvement competencies, Read More …
Tim Lewko just recently wrote a new book, Making Big Decisions Better: How to Set and Simplify Business Strategy that explains the barebone elements that must underpin strategic decision making in a practical framework that C-Suite leaders can actually use. Tim is the CEO and Managing Partner of Thinking Dimensions Global (TDG) and managing director of the global strategy Read More …