Managing Customer Value
Every organization is Agile these days. You kind of eluded to it there before in our conversation. How has that affected your work or other parts of the organization are saying, we all need to have daily stand-ups. Are they taking the tools and maybe not some of that real Agile spirit? – Joe Dager Read More …
Bill Seagraves is the author of a new book, Be Your Best Boss: Reinvent Yourself from Employee to Entrepreneur. Bill specializes helping aspiring business owners make the leap from the restraints of corporate America to discover the freedom that small business and franchise ownership can provide. With more than 20 years of experience as an entrepreneur and Read More …
In response to a few comments that have surfaced on LinkedIn picture I posted about CAP-Do and captioned with: How do you start applying Lean to sales and marketing? I use CAP-Do, it seems practically to simple, but it’s like PDCA…how simple is it? Do you ever master it? The post found a variety of Read More …
People arrive at a given point in their service experience from a multiple of ways and am I wrong in my thinking or do I need a makeup a path for each of them or do we just try to push all of them down a certain path? – Joe Dager Ben Reason: I think Read More …
The first Global Service Jam took place in March 2011, where more than 1200 participants in more than 50 cities created around 200 unique service designs around the Theme “(Super)HEROES”. A sister event, the Global Sustainability Jam, tool place in October 2011. Around 800 participants in more than 40 cities created over 100 services, products and Read More …
The Gemba Academy offers lean consulting, lean and six sigma training, and executive level lean transformation experience. As they say, “We’re lean and six sigma experts first, who then learned how to create great training videos.” I can attest as that they do a great job as I have experienced first-hand their training and for Read More …