In the book,Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market, Drew Locher explained how to create a Future State Map by utilizing seven basic questions: What does the customer really need? How often will we check our performance to customer needs? Which steps create value and which steps are Read More …
Don’t start a Value Stream Mapping (VSM) process trying to solve a problem! Start the process trying to identify the process. You probably know there is a problem somewhere that is why you’re working on it. However, to many of us will not prepare properly for a VSM event. We will gather information to solve Read More …
When beginning with Lean most of us immediately delve into Value Stream Mapping (VSM) thinking this process alone will make us Lean. It is one of the most requested Lean software tools (even though it may be the most difficult one to master) and Learning to See: Value Stream Mapping to Add Value and Eliminate Read More …
The most difficult thing to do sometimes is to say I am done. How do you know when a product/service is finished? In Lean Thinking, we design (EDCA) for PDCA and only after we standardize do we consider the initial design finished. We are only finished when the product lifecyle is completed. How are you Read More …
I have always thought that the Customer Experience will mimic the Employee Experience. After this discussion with Kathy Cuff, I might take that saying one step further. Kathy Cuff is a senior consulting partner with The Ken Blanchard Companies and co-author of LEGENDARY SERVICE: The Key is to Care. Kathy seems to have done just Read More …
So what has happened to Lean Product Development and Lean Design? I had mentioned Allen Ward previously and his pioneering work in the area of Lean Development. Allen unfortunately passed away several years ago ( a tribute to his work) and his torch; I believe has best been picked up by Michael Kennedy who has Read More …